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FAQs
- Car Rental
Pick Up & Drop Off
Q:
Where can I pick up and drop off rental car?
A: Pure Car Rent can deliver and collect the rental car nearly
everywhere in Phuket Island. For example, Phuket International Airport,
bus terminal, hotels in Phuket town, or resorts in all beaches.
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Q:
Do you have any office at Phuket International Airport?
A: No, but we can offer you a pick up or drop off service
at Phuket airport.
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Q:
How can I pick up rental car at Phuket AIRPORT?
A: In reservation process, our reservation staff will confirm
your booking with your exactly arrival date, time, and flight number.
At pick up time, our staff will wait for you and display "Pure Car
Rent" sign with your name at the airport gate.
After you meet our staff, you have to identify yourself by showing your
passport, driver's license and credit card. Then our staff will verify
your documents and make a car rental agreement.
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Q:
How can I pick up rental car at my HOTEL?
A: At the booking time, our reservation staff will confirm
your booking with your pick up date, time, and hotel's name. At pick up
time, our staff will check your name with the hotel's reception, then
call to your room.
After you meet our staff, you have to identify yourself by showing your
passport, driver's license and credit card. Then our staff will verify
your documents and make a car rental agreement.
Notes: If you will check in with other name, please inform
our reservation staff. So our staff can easily contact you at your hotel.
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Q:
How can I return rental car at Phuket AIRPORT?
A: Our staff will wait for you at least 15 minutes before
your return time on the 2nd floor of Phuket airport terminal. So when
you arrive Phuket airport, you have to collect parking ticket from airport
staff, then drive the rental car up to 2nd floor. When our staff see the
rental car, he will go to see you with your car rental agreement.
Notes: - Phuket airport has only 1 terminal building,
and 2nd floor of the airport is departure lounge, so you can easily check
in for your flight.
- If return time is too early in the morning, or too late at night, our
staff may ask you to leave the rental car in the airport car park, lock
all doors, then leave the car's key and parking ticket in the trunk of
the car. Then our staff will go to collect the car later (as soon as possible).
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Q:
How can I return rental car at my HOTEL?
A: At return time, our staff will go to meet you at your hotel
and call to your room. Then our staff will check if everything is ok,
then finish your rental
Notes: If return time is too early in the morning, or
too late at night, our staff may ask you to leave the rental car in the
hotel car park, and leave the car's key at hotel reception. Then our staff
will go to collect the car later (as soon as possible).
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Q:
Do I have to pay any delivery or collection charges?
A: If you hire a car for 3 days or more, there is no delivery
or collection charges. You can pick up and drop off rental car anywhere
in Phuket Island.
If rental period less than 3 days, you can pick up and drop off rental
car in Phuket Town, Patong Beach, Kata Beach, Karon Beach with no additional
charge. But for other locations, delivery and collection charges of 300
baht may apply. We will let you know if you have to pay for delivery or
collection charges when you make a reservation.
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